Knowledge Base Consultation: Audit, Recommendations, and Implementation

Your documentation lives in multiple places: Confluence, Notion, Google Docs, a developer wiki, maybe a few Markdown files in a repo. Some pages were last updated in 2022. New hires can’t find onboarding guides. API docs don’t match the actual endpoints. And nobody has time to fix it.

Sound familiar?

This article explains what a knowledge base consultation is, why it matters, and how we can help — from audit to implementation.

What we mean by “knowledge base”

A knowledge base is everything your team uses to understand how things work:

Internal docs — onboarding guides, runbooks, architecture decisions, process documentation, internal APIs
External docs — public API documentation, developer guides, integration tutorials, product help centers

Both suffer from the same problems: they grow organically, nobody owns them, and they drift out of sync with reality. If you’re lucky enough to have a technical writer on your team, you’re ahead of most — but even then, a fresh outside perspective can be valuable.

The typical state of things

Before we can improve anything, we need to see what you have. In most companies we’ve worked with, we find:

Problem	Internal docs	External docs
Outdated	Runbooks reference deprecated tools; onboarding mentions old team structure	API docs describe endpoints that no longer exist or have changed
Scattered	Info split across Confluence, Slack pins, and someone’s personal notes	Docs on the website, API reference elsewhere, examples in a third place
Inconsistent	Different formats, different depth, different tone	Some endpoints fully documented, others with a one-line summary
Hard to find	No clear structure; search returns 47 results, none useful	Developers can’t find the right endpoint or example
No ownership	”Someone should update this” — but nobody does	Docs are a side task that gets deprioritized

The result: wasted time, onboarding friction, support tickets that could have been avoided, and developers who give up and read the source code instead.

What a knowledge base consultation includes

We offer a three-step service: audit → recommendations → implementation (by your team or by us).

Step 1: Audit

We review your current documentation:

Inventory — what exists, where it lives, who (if anyone) maintains it
Gap analysis — what’s missing for new hires, for API consumers, for support
Quality check — accuracy, clarity, structure, findability
User perspective — we try to accomplish real tasks (e.g., “onboard as a new dev” or “integrate with your API”) and note where docs fail

You get a written report with findings and a prioritized list of issues.

Step 2: Recommendations

Based on the audit, we propose:

Structural changes — how to reorganize, what to consolidate, what to archive
Content improvements — which pages to rewrite, which to create from scratch
Process suggestions — how to keep docs updated (ownership, review cycles, automation)
Tool recommendations — if your current setup is part of the problem, we suggest alternatives

Recommendations are actionable: clear next steps, not vague advice.

Step 3: Implementation

You choose how to proceed:

Option A: Report only. You get the audit and recommendations. Your team implements the changes themselves.

Option B: We do the work. We take on the implementation ourselves:

Rewrite outdated pages
Create missing guides
Restructure navigation and improve findability
Align API documentation with the actual API (including OpenAPI spec generation if needed)
Set up templates and basic processes so your team can maintain things going forward

Either way, you get actionable recommendations. If you prefer, we can implement them for you.

Who this is for

Small dev teams — you ship product, but docs are a backburner task
Startups — you’ve grown, onboarding is painful, and nobody has time to document
API providers — your API is good, but your docs are holding adoption back
Companies with legacy docs — you inherited a mess and don’t know where to start

What you get at the end

Audit report — a clear picture of what you have and what’s wrong
Prioritized roadmap — what to fix first, second, third
Maintenance guidance — how to keep things in good shape without a dedicated doc team

If you choose Option B (we implement): updated documentation — we’ve actually made the improvements, not just recommended them.

How to get started

We work async-first: you describe your situation, we propose a scope and price. No long sales calls.

Typical scope:

Audit: 1–2 weeks (depending on doc volume)
Recommendations: delivered with the audit
Implementation: 2–6 weeks (depending on how much we’re changing)

Price: from $900 — includes audit, recommendations, and a defined set of improvements. Larger projects are quoted individually.

Request a consultation →